Production time: 5-7 business days to create your custom item.

Shipping transit: 5-7 business days, depending on your location.

In total, it is not uncommon for the arrival time to be 14 days. Some factors include production volume and carrier delays.

You'll receive a tracking email once your order ships. Please note that carrier scans may take 24-48 hours to update after the label is created.

Defective items: Full refund or replacement within 30 days. Please provide a photo showing the defect.

Sizing issues: Store credit available for unworn items with tags attached.

What we need from you:

• Order number
• Clear photos of the issue
• Description of the problem
• For sizing: photos with measuring tape

We're sorry to hear that! Please use the report an issue form to submit photos and details about the issue. We'll review your submission and respond within 24-48 hours with next steps.

Liquid error (blocks/ai_gen_block_ceb7d7c line 625): Invalid form type "acmfdvkdlberorfhheaigenblockceb7d7c9hvyqg", must be one of ["product", "storefront_password", "contact", "customer_login", "create_customer", "recover_customer_password", "reset_customer_password", "guest_login", "currency", "activate_customer_password", "customer_address", "new_comment", "customer", "localization", "cart"]

This can happen for a few reasons:

• Carrier scan timing: Sometimes packages are scanned as delivered before actual delivery. Wait 24 hours.
• Safe location: Check around your property, with neighbors, or building management.
• Porch theft: Unfortunately this does occur. File a report with the carrier and local police.

Contact us if you still can't locate your package after 24 hours.

Because all items are made to order, we begin production immediately. Contact us within 24 hours of placing your order if you need to make changes or cancel. In most cases, we can change the size before production begins.

After production begins, we cannot modify or cancel orders.

You'll receive a tracking email once your order ships (typically 5-7 business days after ordering).

Important: The tracking number is created when we print the shipping label, but the carrier may not scan it for 24-48 hours. If your tracking shows no updates, please wait a full business day before contacting us.